[Thinlinc-technical] TL Client hangup
Ezio Ostorero
ezio at bbbsw.it
Fri Aug 31 17:07:06 CEST 2012
Hi Peter, thanks for your reply.
Let me try some answers:
>Are you using roaming profiles?
No
>Check out the Windows Event Viewer and see if there are any errors.
No errors
>Another common problem is the Terminal Services Licensing.
>By default, it tries to automatically locate a licensing server, which
can take time and fail. It is typically better to enter the DNS name of
the license server.
My TS Licensing server is the same box as the Windows server running my
applicatios, so I don't think there should be any delays in license
checking ... unless the TL Server is really broken. But I would rule-out
this possibility since the "bad" behavior is really unstable ...
something the Thinlinc-ed application works, sometimes it doesn't.
This is a test system, no other concurrent sessions, no other users
connected.
>If this doesn't help, it could be a problem with device redirection.
For example, I think I've seen in the past that a non-working sound card
can cause such an effect.
How can I check that?
>I assume that the "circle" before "Preparing your desktop" still moves?
Correct, the circle turns.
I attach two process listings, HTH:
1. ps_1.txt
Process list when everything is OK
Then I try to start Firefox and it does get stuck
2. ps_2.txt
This is the new process list while Firefox is hanging
Cheers,
Ezio
--
Ezio Ostorero
BBB SW e Sistemi SRL
"Meetings: wasting hours, saving minutes"
On 08/29/2012 08:50 AM, Peter Åstrand wrote:
>
> Yes, it could be a problem on the Windows side, for example with the
> user profile. Are you using roaming profiles? Check out the Windows
> Event Viewer and see if there are any errors.
>
> Another common problem is the Terminal Services Licensing. By default,
> it tries to automatically locate a licensing server, which can take
> time and fail. It is typically better to enter the DNS name of the
> license server.
>
> If this doesn't help, it could be a problem with device redirection.
> For example, I think I've seen in the past that a non-working sound
> card can cause such an effect.
>
> I assume that the "circle" before "Preparing your desktop" still moves?
>
> Regards,
> Peter
>
> On Tue, 28 Aug 2012, Ezio Ostorero wrote:
>
>> Hi All,
>>
>> A lot of times I'm getting stuck during client initialization, that
>> is I'm not able to bypass the "Preparing your desktop ..." stage
>> during startup of a Windows application.
>>
>> What I see is either of the screens you can see in the attachment,
>> and nothing happens any more.
>>
>> My feeling is that there is some problem on the Window side of the
>> story, some unavailable resource or some kind of traffic gridlock on
>> the Windows server that prevents my application to startup correctly.
>> This is not systematic, sometimes my applications run in a matter of
>> seconds ... it's just unpredictable.
>>
>> Is there any way to figure out what the problem is, and try to fix
>> it or do some workaround (i.e. killing stuck processes or whatever)?
>>
>> Thanks in advance,
>>
>> Ezio
>>
>> --
>> Ezio Ostorero
>> BBB SW e Sistemi SRL
>> Via Nazionale Moncenisio 1,
>> 10050 Villar Focchiardo (TO), Italy
>> "Meetings: wasting hours, saving minutes"
>>
>>
>
>
> ---
> Peter Åstrand ThinLinc Chief Developer
> Cendio AB http://cendio.com
> Teknikringen 8 http://twitter.com/ThinLinc
> 583 30 Linköping http://facebook.com/ThinLinc
> Phone: +46-13-214600 http://plus.google.com/112509906846170010689
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PID PPID PGID WINPID TTY UID STIME COMMAND
2776 2324 2776 2888 pty0 1008 14:11:15 /usr/bin/ps
2244 1 2244 2244 ? 1008 14:10:34 /usr/bin/mintty
2324 2244 2324 2344 pty0 1008 14:10:34 /usr/bin/bash
4 0 0 4 ? 0 14:04:29 System
244 0 0 244 ? 0 14:04:29 C:\Windows\System32\smss.exe
328 0 0 328 ? 0 14:04:35 C:\Windows\System32\csrss.exe
380 0 0 380 ? 0 14:04:36 C:\Windows\System32\csrss.exe
388 0 0 388 ? 0 14:04:36 C:\Windows\System32\wininit.exe
416 0 0 416 ? 0 14:04:36 C:\Windows\System32\winlogon.exe
476 0 0 476 ? 0 14:04:37 C:\Windows\System32\services.exe
484 0 0 484 ? 0 14:04:37 C:\Windows\System32\lsass.exe
492 0 0 492 ? 0 14:04:37 C:\Windows\System32\lsm.exe
584 0 0 584 ? 0 14:04:40 C:\Windows\System32\svchost.exe
660 0 0 660 ? 0 14:04:41 C:\Windows\System32\svchost.exe
736 0 0 736 ? 0 14:04:41 C:\Windows\System32\LogonUI.exe
744 0 0 744 ? 0 14:04:41 C:\Windows\System32\svchost.exe
800 0 0 800 ? 0 14:04:42 C:\Windows\System32\svchost.exe
848 0 0 848 ? 0 14:04:42 C:\Windows\System32\svchost.exe
888 0 0 888 ? 0 14:04:43 C:\Windows\System32\svchost.exe
936 0 0 936 ? 0 14:04:43 C:\Windows\System32\svchost.exe
124 0 0 124 ? 0 14:04:45 C:\Windows\System32\svchost.exe
908 0 0 908 ? 0 14:04:47 C:\Windows\System32\spoolsv.exe
1044 0 0 1044 ? 0 14:04:50 C:\Program Files\Microsoft SQL Server\MSSQL10_50.MSSQLSERVER\MSSQL\Binn\sqlservr.exe
1108 0 0 1108 ? 0 14:04:54 C:\Program Files (x86)\NSClient++\nscp.exe
1212 0 0 1212 ? 0 14:04:58 C:\Windows\System32\svchost.exe
1240 0 0 1240 ? 0 14:04:59 C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
1264 0 0 1264 ? 0 14:05:00 C:\Windows\System32\svchost.exe
1284 0 0 1284 ? 0 14:05:00 C:\Program Files\ThinLinc\WTSTools\tl-loadagent.exe
1780 0 0 1780 ? 0 14:05:22 C:\Program Files\Microsoft SQL Server\MSSQL10_50.MSSQLSERVER\MSSQL\Binn\fdlauncher.exe
1816 0 0 1816 ? 0 14:05:22 C:\Windows\System32\svchost.exe
1856 0 0 1856 ? 0 14:05:22 C:\Windows\System32\svchost.exe
1908 0 0 1908 ? 0 14:05:22 C:\Program Files\Microsoft SQL Server\MSSQL10_50.MSSQLSERVER\MSSQL\Binn\fdhost.exe
1916 0 0 1916 ? 0 14:05:22 C:\Windows\System32\conhost.exe
1736 0 0 1736 ? 0 14:07:19 C:\Windows\System32\svchost.exe
1832 0 0 1832 ? 0 14:07:19 C:\Windows\System32\msdtc.exe
1756 0 0 1756 ? 0 14:07:20 C:\Windows\System32\sppsvc.exe
2588 0 0 2588 ? 0 14:08:29 C:\Windows\servicing\TrustedInstaller.exe
1836 0 0 1836 ? 0 14:09:03 C:\Windows\System32\wbem\WmiPrvSE.exe
1716 0 0 1716 ? 0 14:10:34 C:\Windows\System32\csrss.exe
2680 0 0 2680 ? 0 14:10:34 C:\Windows\System32\winlogon.exe
3000 0 0 3000 ? 0 14:10:34 C:\Windows\System32\taskhost.exe
2996 0 0 2996 ? 0 14:10:34 C:\Windows\System32\ServerManagerLauncher.exe
2844 0 0 2844 ? 0 14:10:34 C:\Windows\System32\rdpclip.exe
2812 0 0 2812 ? 0 14:10:34 C:\Windows\System32\dwm.exe
2424 0 0 2424 ? 0 14:10:35 C:\Program Files\ThinLinc\WTSTools\seamlessrdpshell.exe
2688 0 0 2688 ? 0 14:10:35 C:\Program Files\ThinLinc\WTSTools\seamlessrdphook32.exe
2612 0 0 2612 ? 0 14:10:35 C:\Windows\System32\conhost.exe
-------------- next part --------------
PID PPID PGID WINPID TTY UID STIME COMMAND
2876 2324 2876 2736 pty0 1008 14:12:11 /usr/bin/ps
2244 1 2244 2244 ? 1008 14:10:34 /usr/bin/mintty
2324 2244 2324 2344 pty0 1008 14:10:34 /usr/bin/bash
4 0 0 4 ? 0 14:04:29 System
244 0 0 244 ? 0 14:04:29 C:\Windows\System32\smss.exe
328 0 0 328 ? 0 14:04:35 C:\Windows\System32\csrss.exe
380 0 0 380 ? 0 14:04:36 C:\Windows\System32\csrss.exe
388 0 0 388 ? 0 14:04:36 C:\Windows\System32\wininit.exe
416 0 0 416 ? 0 14:04:36 C:\Windows\System32\winlogon.exe
476 0 0 476 ? 0 14:04:37 C:\Windows\System32\services.exe
484 0 0 484 ? 0 14:04:37 C:\Windows\System32\lsass.exe
492 0 0 492 ? 0 14:04:37 C:\Windows\System32\lsm.exe
584 0 0 584 ? 0 14:04:40 C:\Windows\System32\svchost.exe
660 0 0 660 ? 0 14:04:41 C:\Windows\System32\svchost.exe
736 0 0 736 ? 0 14:04:41 C:\Windows\System32\LogonUI.exe
744 0 0 744 ? 0 14:04:41 C:\Windows\System32\svchost.exe
800 0 0 800 ? 0 14:04:42 C:\Windows\System32\svchost.exe
848 0 0 848 ? 0 14:04:42 C:\Windows\System32\svchost.exe
888 0 0 888 ? 0 14:04:43 C:\Windows\System32\svchost.exe
936 0 0 936 ? 0 14:04:43 C:\Windows\System32\svchost.exe
124 0 0 124 ? 0 14:04:45 C:\Windows\System32\svchost.exe
908 0 0 908 ? 0 14:04:47 C:\Windows\System32\spoolsv.exe
1044 0 0 1044 ? 0 14:04:50 C:\Program Files\Microsoft SQL Server\MSSQL10_50.MSSQLSERVER\MSSQL\Binn\sqlservr.exe
1108 0 0 1108 ? 0 14:04:54 C:\Program Files (x86)\NSClient++\nscp.exe
1212 0 0 1212 ? 0 14:04:58 C:\Windows\System32\svchost.exe
1240 0 0 1240 ? 0 14:04:59 C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
1264 0 0 1264 ? 0 14:05:00 C:\Windows\System32\svchost.exe
1284 0 0 1284 ? 0 14:05:00 C:\Program Files\ThinLinc\WTSTools\tl-loadagent.exe
1780 0 0 1780 ? 0 14:05:22 C:\Program Files\Microsoft SQL Server\MSSQL10_50.MSSQLSERVER\MSSQL\Binn\fdlauncher.exe
1816 0 0 1816 ? 0 14:05:22 C:\Windows\System32\svchost.exe
1856 0 0 1856 ? 0 14:05:22 C:\Windows\System32\svchost.exe
1908 0 0 1908 ? 0 14:05:22 C:\Program Files\Microsoft SQL Server\MSSQL10_50.MSSQLSERVER\MSSQL\Binn\fdhost.exe
1916 0 0 1916 ? 0 14:05:22 C:\Windows\System32\conhost.exe
1736 0 0 1736 ? 0 14:07:19 C:\Windows\System32\svchost.exe
1832 0 0 1832 ? 0 14:07:19 C:\Windows\System32\msdtc.exe
1756 0 0 1756 ? 0 14:07:20 C:\Windows\System32\sppsvc.exe
2588 0 0 2588 ? 0 14:08:29 C:\Windows\servicing\TrustedInstaller.exe
1836 0 0 1836 ? 0 14:09:03 C:\Windows\System32\wbem\WmiPrvSE.exe
1716 0 0 1716 ? 0 14:10:34 C:\Windows\System32\csrss.exe
2680 0 0 2680 ? 0 14:10:34 C:\Windows\System32\winlogon.exe
3000 0 0 3000 ? 0 14:10:34 C:\Windows\System32\taskhost.exe
2996 0 0 2996 ? 0 14:10:34 C:\Windows\System32\ServerManagerLauncher.exe
2844 0 0 2844 ? 0 14:10:34 C:\Windows\System32\rdpclip.exe
2812 0 0 2812 ? 0 14:10:34 C:\Windows\System32\dwm.exe
2424 0 0 2424 ? 0 14:10:35 C:\Program Files\ThinLinc\WTSTools\seamlessrdpshell.exe
2688 0 0 2688 ? 0 14:10:35 C:\Program Files\ThinLinc\WTSTools\seamlessrdphook32.exe
2612 0 0 2612 ? 0 14:10:35 C:\Windows\System32\conhost.exe
2548 0 0 2548 ? 0 14:11:30 C:\Windows\explorer.exe
2284 0 0 2284 ? 0 14:11:39 C:\Windows\System32\csrss.exe
2508 0 0 2508 ? 0 14:11:40 C:\Windows\System32\winlogon.exe
1056 0 0 1056 ? 0 14:11:40 C:\Windows\System32\LogonUI.exe
2904 0 0 2904 ? 0 14:11:40 C:\Windows\System32\taskhost.exe
2448 0 0 2448 ? 0 14:11:40 C:\Windows\System32\rdpclip.exe
2864 0 0 2864 ? 0 14:11:40 C:\Windows\System32\dwm.exe
2316 0 0 2316 ? 0 14:11:40 C:\Program Files\ThinLinc\WTSTools\seamlessrdpshell.exe
2364 0 0 2364 ? 0 14:11:40 C:\Program Files\ThinLinc\WTSTools\seamlessrdphook32.exe
2768 0 0 2768 ? 0 14:11:40 C:\Program Files (x86)\Mozilla Firefox\firefox.exe
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