[Thinlinc-technical] Thinlinc printing issue workaround

pclerc at ablys.eu pclerc at ablys.eu
Sat Nov 29 13:40:35 CET 2014 

Hi,

as a workaround for other printing issues, we have:

- installed a Bullzip virtual printer on the client computer (W7-8) as 
default printer
- configured it for always have the same local PDF document, with 
immediate printing of the generated PDF

Perhaps will this trick work for this issue too ?


Regards,

Pierre CLERC

-----------------------------------------------------------------
Ablys
24 rue Moreau
75012 PARIS
tél: +33 (0)1 43 44 29 01
fax: +33 (0)1 43 44 28 95
info at ablys.com
www.ablys.com

> Message: 1
> Date: Fri, 28 Nov 2014 12:36:07 +0100
> From: Bas Auer <bas.auer at auerplace.nl>
> To: thinlinc-technical at lists.cendio.se
> Subject: [Thinlinc-technical] Multiple prints from printer
> Message-ID: <54785E27.1090704 at auerplace.nl>
> Content-Type: text/plain; charset=windows-1252; format=flowed
> 
> Hi,
> 
> I have the following issue.
> 
> One of our clients complaints about printing. When they have printed a 
> document, within a few seconds, the printer prints it again, and again 
> and again. Over and over till they stop the printer and clear the queue.
> 
> It happens not always, but every week it happens 3 or 4 times a day.
> 
> Printers a connected locally.
> 
> Local OS is windows 7 and printers are HP.
> 
> They use the Cendio desktop client.
> 
> We tried already everything at the client side, from reinstalling client 

> till changing the printer & printer drivers.
> 
> Regards,
> 
> Bas Auer
> 
> 
> ------------------------------
> 
> Message: 2
> Date: Fri, 28 Nov 2014 13:27:20 +0100
> From: Karl Mikaelsson <derfian at cendio.se>
> To: Bas Auer <bas.auer at auerplace.nl>
> Cc: thinlinc-technical at lists.cendio.se
> Subject: Re: [Thinlinc-technical] Multiple prints from printer
> Message-ID: <ww1sih3cxxz.fsf at aperture.lkpg.cendio.se>
> Content-Type: text/plain
> 
> Bas Auer <bas.auer at auerplace.nl> writes:
> 
> > Hi,
> >
> > I have the following issue.
> >
> > One of our clients complaints about printing. When they have printed a 

> > document, within a few seconds, the printer prints it again, and again 

> > and again. Over and over till they stop the printer and clear the 
queue.
> >
> > It happens not always, but every week it happens 3 or 4 times a day.
> >
> > Printers a connected locally.
> >
> > Local OS is windows 7 and printers are HP.
> >
> > They use the Cendio desktop client.
> >
> > We tried already everything at the client side, from reinstalling 
client 
> > till changing the printer & printer drivers.
> >
> > Regards,
> >
> > Bas Auer
> 
> Hi Bas,
> 
> We're aware of the problem and are looking into it why it occurs. We
> have a bug report here:
> 
>   https://www.cendio.com/bugzilla/show_bug.cgi?id=5366
> 
> Feel free to tell us more about your environment: Server OS, ThinLinc
> server version, ThinLinc client version, etc. Do you have any idea of
> when the problem started to occur?
> 
> regards,
> Karl
> 
> -- 
> Karl Mikaelsson     derfian at cendio.se
> System Developer    +46 (0)13-290863
> Cendio AB           https://www.cendio.com/
> 
> 
> 
> ------------------------------
> 
> Message: 3
> Date: Fri, 28 Nov 2014 18:18:00 -0500
> From: Margie & Rich Hollabaugh <haytown at embarqmail.com>
> To: thinlinc-technical at lists.cendio.se
> Subject: [Thinlinc-technical] Thinlinc 4.3 Ubuntu 14.04
> Message-ID: <547902A8.1040600 at embarqmail.com>
> Content-Type: text/plain; charset="utf-8"; Format="flowed"
> 
> Hi All,
> 
> We upgraded our 12.04 Ubuntu and Thinlinc4.2 to 14.04 and Thinlinc 4.3.
> Thinlinc was working fine with 12.04 and 4.2. tl-setup was run after 
> package installation.
> Now thinlinc fails to work. I think it has to do with starting the X 
> session.
> The server and agent are on the same machine.
> On the client I get the 'Welcome to Thinlinc and choose profile screen' 
> and then after pressing OK the screen goes blank. Sometimes at this 
> point I get a flicker on the screen somewhere. And then just a blue 
screen.
> Any ideas would be helpful.
> 
> Thanks,
> Rich
> ===
> Here's the lines from logs:
> vsmserver.log
> 2014-11-28 17:45:38 INFO vsmserver.session: User with uid 1000 requested 

> termination of 127.0.0.1:2
> 2014-11-28 17:45:39 INFO vsmserver.session: User with uid 1000 (rich) 
> requested a new session
> 2014-11-28 17:45:41 INFO vsmserver: VSM Agent 127.0.0.1 successfully 
> created a new session for rich
> 
> 
> vsmagent.log
> 2014-11-28 17:45:39 WARNING tl-session: rename: Directory not empty
> 2014-11-28 17:45:41 INFO vsmagent.session: Verified connectivity to 
> newly started Xvnc for rich
> 
> 
> xinit.log
> tl-xinit: Waiting for Xserver to accept connections...
> 
> Xvnc ThinLinc release 4.3.0 build 4538 - built Oct 29 2014 14:00:23
> Copyright (C) 1999-2013 TigerVNC Team and many others (see README.txt)
> See http://www.tigervnc.org for information on TigerVNC.
> Underlying X server release 11400000, The X.Org Foundation
> 
> Initializing built-in extension VNC-EXTENSION
> Initializing built-in extension Generic Event Extension
> Initializing built-in extension SHAPE
> Initializing built-in extension MIT-SHM
> Initializing built-in extension XInputExtension
> Initializing built-in extension XTEST
> Initializing built-in extension BIG-REQUESTS
> Initializing built-in extension SYNC
> Initializing built-in extension XKEYBOARD
> Initializing built-in extension XC-MISC
> Initializing built-in extension XINERAMA
> Initializing built-in extension XFIXES
> Initializing built-in extension RENDER
> Initializing built-in extension RANDR
> Initializing built-in extension COMPOSITE
> Initializing built-in extension DAMAGE
> Initializing built-in extension MIT-SCREEN-SAVER
> Initializing built-in extension DOUBLE-BUFFER
> Initializing built-in extension RECORD
> Initializing built-in extension DPMS
> Initializing built-in extension X-Resource
> Initializing built-in extension XVideo
> Initializing built-in extension XVideo-MotionCompensation
> Initializing built-in extension GLX
> 
> Fri Nov 28 17:45:41 2014
>   vncext:      VNC extension running!
>   vncext:      Listening for VNC connections on all interface(s), port 
5902
>   vncext:      created VNC server for screen 0
> (II) AIGLX: Loaded and initialized swrast
> (II) GLX: Initialized DRISWRAST GL provider for screen 0
> [dix] Could not init font path element catalogue:/etc/X11/fontpath.d, 
> removing from list!
> [dix] Could not init font path element /usr/share/fonts/truetype, 
> removing from list!
>   Connections: accepted: 127.0.0.1::44809
>   Connections: closed: 127.0.0.1::44809 (Clean disconnection)
> tl-xinit: Xserver ready for clients.
> 
> Fri Nov 28 17:45:42 2014
>   Connections: accepted: 127.0.0.1::44810
>   SConnection: Client needs protocol version 3.8
>   SConnection: Client requests security type VeNCrypt(19)
>   VNCSConnST:  tl-shadow-notify: OpenAuthenticatedConnection
>   VNCSConnST:  Server default pixel format depth 24 (32bpp) 
> little-endian rgb888
>   VNCSConnST:  Client pixel format depth 24 (32bpp) little-endian rgb888
> --- System information ---
> ThinLinc 4.3.0
> Linux DH77 3.13.0-40-generic #69-Ubuntu SMP Thu Nov 13 17:53:56 UTC 2014 

> x86_64 x86_64 x86_64 GNU/Linux
> Ubuntu 14.04.1 LTS \n \l
> 
> LSB Version: 
> core-2.0-amd64:core-2.0-noarch:core-3.0-amd64:core-3.0-
> noarch:core-3.1-amd64:core-3.1-noarch:core-3.2-amd64:core-3.2-
> noarch:core-4.0-amd64:core-4.0-noarch:core-4.1-amd64:core-4.1-
> noarch:graphics-2.0-amd64:graphics-2.0-noarch:graphics-3.0-
> amd64:graphics-3.0-noarch:graphics-3.1-amd64:graphics-3.1-
> noarch:graphics-3.2-amd64:graphics-3.2-noarch:graphics-4.0-
> amd64:graphics-4.0-noarch:graphics-4.1-amd64:graphics-4.1-
> noarch:security-4.0-amd64:security-4.0-noarch:security-4.1-
> amd64:security-4.1-noarch
> --- End system information ---
> Cannot find xsri. Background image support not available.
> Fontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 
> 70: non-double matrix element
> Fontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 
> 70: non-double matrix element
> Fontconfig warning: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 

> 78: saw unknown, expected number
> Running /opt/thinlinc/etc/xstartup.d/01-tl-kinit.sh (Obtaining Kerberos 
> ticket)
> /opt/thinlinc/etc/xstartup.d/01-tl-kinit.sh: line 10: type: kinit: not 
found
> Running /opt/thinlinc/etc/xstartup.d/02-tl-dbus-launch.sh (Starting 
> session D-Bus server)
> dbus-launch is /usr/bin/dbus-launch
> Running /opt/thinlinc/etc/xstartup.d/10-tl-clipboard-helper (Starting 
> clipboard transfer helper)
> Running /opt/thinlinc/etc/xstartup.d/11-tl-set-title (Setting client 
> window title)
> Running /opt/thinlinc/etc/xstartup.d/12-tl-default-keyboard (Configuring 

> default keyboard layout)
> Setting default keyboard layout to "us"
> Running /opt/thinlinc/etc/xstartup.d/20-tl-select-profile.sh (Choosing a 

> profile)
> Running /opt/thinlinc/etc/xstartup.d/30-tl-xdg-user-dirs (Translating 
> standard folders)
> Running /opt/thinlinc/etc/xstartup.d/40-tl-mount-localdrives (Mounting 
> local drives)
> Running /opt/thinlinc/etc/xstartup.d/41-tl-lp-redir-launch (Setting up 
> printer port redirection)
> Running /opt/thinlinc/etc/xstartup.d/50-tl-wait-smartcard (Waiting for 
> smart card connection)
> Client has no smartcard capability
> Stopping initial window manager...
> Done.
> Executing profile: unity
> Using XDG session: ubuntu
> Executing XDG session command: init --user
> init: at-spi2-registryd main process ended, respawning
> init: at-spi2-registryd main process ended, respawning
> init: at-spi2-registryd main process ended, respawning
> init: at-spi2-registryd main process ended, respawning
> init: at-spi2-registryd main process ended, respawning
> init: at-spi2-registryd main process ended, respawning
> init: at-spi2-registryd main process ended, respawning
> init: at-spi2-registryd main process ended, respawning
> init: at-spi2-registryd main process ended, respawning
> init: at-spi2-registryd main process ended, respawning
> init: at-spi2-registryd respawning too fast, stopped
> 
> Fri Nov 28 17:46:21 2014
> Fri Nov 28 17:46:21 2014
>   VNCSConnST:  tl-shadow-notify: CloseAuthenticatedConnection
>   Connections: closed: 127.0.0.1::44810 (Clean disconnection)
>   SMsgWriter:  framebuffer updates 511
>   SMsgWriter:    Tight rects 566, bytes 813622
>   SMsgWriter:    raw bytes equivalent 30740200, compression ratio 
37.781918
> ***A bunch of non ascii characters ***
> Running /opt/thinlinc/etc/xlogout.d/tl-kdestroy.sh
> /opt/thinlinc/etc/xlogout.d/tl-kdestroy.sh: line 10: type: kdestroy: not 

> found
> 
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