[Thinlinc-technical] Multiple prints from printer

[Karl Mikaelsson]

Bas Auer <bas.auer at auerplace.nl> writes:

> Hi,
>
> I have the following issue.
>
> One of our clients complaints about printing. When they have printed a 
> document, within a few seconds, the printer prints it again, and again 
> and again. Over and over till they stop the printer and clear the queue.
>
> It happens not always, but every week it happens 3 or 4 times a day.
>
> Printers a connected locally.
>
> Local OS is windows 7 and printers are HP.
>
> They use the Cendio desktop client.
>
> We tried already everything at the client side, from reinstalling client 
> till changing the printer & printer drivers.
>
> Regards,
>
> Bas Auer

Hi Bas,

We're aware of the problem and are looking into it why it occurs. We
have a bug report here:

  https://www.cendio.com/bugzilla/show_bug.cgi?id=5366

Feel free to tell us more about your environment: Server OS, ThinLinc
server version, ThinLinc client version, etc. Do you have any idea of
when the problem started to occur?

regards,
Karl

-- 
Karl Mikaelsson     derfian at cendio.se
System Developer    +46 (0)13-290863
Cendio AB           https://www.cendio.com/